Help Center

Email us at [email protected] and we'll get back to you within 1–2 business days. Include your account email and, if it's a billing question, the approximate date of the charge.

Prefer chatting live? Join our Discord community — the fastest way to reach the team and other users for non-account-specific questions. For anything involving your account, billing, or a safety report, use email so we can verify your identity.

How do I sign in or reset my password?

Use the "Forgot password" link on the login page to get a reset email. If you're having trouble verifying your age, contact us at the email below and we'll help directly.

How do I cancel my subscription or ask about a charge?

Manage or cancel your plan anytime in Premium settings. For questions about a specific charge or a refund, email us with your account email and the approximate date of the charge.

Go to Premium

How do I report a character or a safety concern?

Email us with details of the character, conversation, or user behavior involved. Safety and policy reports go to a dedicated review queue and are prioritized over general support email.